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Frequently Asked Questions

Updated: Feb 5

Is there a free trial?


You will get a 30-day free trial to test the application. We offer free assistance over Teams or Zoom to help you upload your client data, which you can book by emailing support@mydatagrows.com.


How do I register for a trial?


You will be able to register for a free trial on the below link:


Where can I view a demo?


We host live Demos every Wednesday from 09:00 – 10:30 & Friday from 09:30 – 11:00. You can book your spot via the link below.


If you can't make the Wednesday demo, you can access one of our previous recordings at this link Watch A Demo.


How does payment work?


You can pay with a credit card through PayFast or via Debit Order. This post will explain how to select a payment option.


Our standard license price is R400.00 per license per month (Incl. VAT). If you have fewer than 50 clients and only one user on DataGrows, you qualify for a small business discount, and will only pay R300.00 per license per month instead of R400.00.


This fee gives you access to the entire Accounting CRM. We do not increase your subscription costs as your client base grows, so you can add all of your clients without worrying about hidden costs.


Do you offer onboarding assistance?


You can book an onboarding meeting through this link, where a team member will assist you in getting started.


Do you offer Training?


We host live Demos every Wednesday from 09:00 – 10:30 & Friday from 09:30 – 11:00. You can book your spot via the link below.


Your team will also have access to our in-app training modules, which is a step-by-step, self-paced video guide to the app. After completing the training, you can book an advanced training session with one of our team members so we can answer your firm's specific questions.


This video will explain the training.


How does support work?


We offer fast, free and friendly support. Email support@mydatagrows.com with any queries.


How do I cancel my subscription?


We do not have a contract with you. You can give a month's notice at any time to end your subscription.


Do I pay for upgrades?


All upgrades and updates are free. We are constantly adding cool new features that we share with our whole client base. Client feedback and suggestions are very important to us and help us to continue the development of the app. You are welcome to send your suggestions to support@mydatagrows.com.


Is my data safe?


The protection and security of your data are very important to us. You can access our data privacy policy here: Privacy Policy


How do I clear cookies for DataGrows?


This link will explain how to clear the browser cookies on your specific browser. https://www.mydatagrowsblog.com/post/removing-single-site-cookies



We hope that this will cover most of your questions about DataGrows.


Please do not hesitate to contact us if you need further information.

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