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Update your subscription.

Updated: May 29


1. Moving from a trial to a paid plan


To update the number of licenses on your account or to move from a trial version to a paid plan, follow these steps:


  • Log into your DataGrows account

  • Go to Settings in the left-hand navigation


  • Click on My Account, then fill in your details for invoicing purposes.

  • Click on Update

  • Go to My Plan: You can choose to pay through Debit Order or with a card through Payfast.


Debit Order


* Please note that Debit Orders are only run on the 1st of each month.


If you want to pay via Debit Order.

  • Check the Debit Order checkbox

  • Click Subscribe

  • An email will be sent containing the Debit Order Mandate

  • Please sign the mandate and email it to support@mydatagrows.com together with a copy of a recent bank statement.

  • You will be billed for each accountant/user that has the Allocate License checked in the Accountant table. So please make sure to adjust your user access accordingly. The only user access which is free of charge is the Assistant Role. This post will explain how to change user access.


Payfast Payments


If you want to make payments through Payfast:

  • Select the number of licenses you need to pay for. Each Accountant/User added to the Accountant Table will need a license. The only user access which is free of charge is the Assistant Role. This post will explain how to change user access.

  • Select the Day of the month payments will be made

  • Click Subscribe

  • Follow the PayFast prompts.


2. Upgrade the number of licenses 


This describes how an Account Owner can upgrade his/her subscription. 


a. Debit order 


The Account Owner must follow these steps to upgrade a Debit Order payment plan. 

  • A Super User or Partner must log into DataGrows. 

  • Then click on the Accounting CRM 

  • Go to Setup 

  • Accountant 

  • Select the records of the staff you want to give access to. 

  • Check the ‘Allocate license’ checkbox. 

  • Save.  

  • Do this for each staff member you want to add. 

  • If the staff member does not reflect on this table, Click on ADD RECORD to add them to the table.  


The new licenses will be added to your next payment, which goes off on the 1st of each month.


b. PayFast 


The Account Owner must follow these steps to upgrade a PayFast payment plan. 

  • The account owner must log in to DataGrows 

  • Then go to Settings 

  • My Plan 

  • Adjust the number of licenses to reflect the new TOTAL number of licenses that should have access.  

  • Click Update 


  • Then click on ‘My Databases’ 

  • Accounting CRM 

  • Go to Setup 

  • Accountant 

  • Select the records of the staff member you want to give access to. 

  • Check the ‘Allocate license’ checkbox. 

  • Save.  

  • Do this for each staff member you want to add. 

  • If the staff member does not reflect on this table, Click on ADD RECORD to add them to the table.  


The new amount will be added to your next payment through PayFast.

DataGrows will prevent some of your staff from accessing the app if you do not purchase enough licenses. An error message will pop up stating that “You do not have enough licenses for all your users, please purchase more licenses”. 


If you have any questions, please email support@mydatagrows.com.

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