The In-App Chat
- All Apps
- Jun 30, 2022
- 2 min read
Updated: Sep 1
DataGrows has an in-app chat. This post will explain how to use it.
Starting a chat
The In-App Chat allows you to start a chat with any team member with access to the same database and task. The intention of the chat is to reduce cc email traffic, keep the chat within the app, and focus on the task it applies to, thus making it easy to reference points raised on that task at the time of the query and later if you go back to the task.
Please note that chats are not private; they can be seen by any user who can view the task.
To start a chat, go to the relevant table, then click on the chat icon next to the record you would like to chat about.
The chat screen will open. Type @ and select the team member you want to start a conversation with from the dropdown list of all users, type your message and press send.
Accessing chats
Any chat addressed to you will display in the My Chats table.
A bubble will pop up next to the My Chats table to show that you have unread chats. Once you access the My Chats table, the unread message count indicates the number of messages that have been added to this chat since the last time you checked.
Clicking on the link button within the unread message count column will take you to the relevant record, where you can click on the chat icon and read the message, review the task and continue the chat. Once you click on the chat, the Unread counter will reset to 0 in the My Chats table.
Completing a chat
When the chat is done, or you are no longer needed in the conversation, click on the record in the My Chats table and change the status to Complete. The chat will then disappear from your feed and will only appear again when you are mentioned directly.
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